Frequently asked questions

At launch we serve Makati, Taguig (BGC, McKinley, Fort), Mandaluyong and San Juan (transport included); Pasig (incl. Ortigas, Kapitolyo) and Manila (Malate, Ermita, Sta. Ana, Paco, Sta. Mesa) (₱150 transport per therapist). Choose your city in the booking flow to check instantly. Somewhere else? Join our waitlist and we'll tell you when we arrive in your area.

Every day: first start 11:00 AM, last start 10:00 PM, and every session ends by 1:00 AM. Longer treatments and add-ons need an earlier start so they finish by 1:00 AM; the booking calendar only shows times that fit.

Yes, when a slot shows as available. We need at least 90 minutes' notice. Evenings and weekends fill fast, so booking a day ahead is best.

All prices are on our Treatments & prices page. Treatments start at ₱799 for 60 minutes. Transport is included in Makati, Taguig (BGC, McKinley, Fort), Mandaluyong and San Juan. It's ₱150 per therapist in Pasig (incl. Ortigas, Kapitolyo) and Manila (Malate, Ermita, Sta. Ana, Paco, Sta. Mesa). Any applicable fees are shown before you pay. Nothing is added on the day.

No. Book as a guest with your name and mobile number. You can save your details for faster rebooking if you like.

Securely in advance through PayMongo with GCash, Maya, Visa/Mastercard or QR Ph. Your full payment is taken online.

Yes. Choose female, male or no preference when you book. We only show times when a matching therapist is free.

Yes. With a saved account you can request a therapist from a past booking. If they're not free at that time, we'll show the times when they are.

A clean space about the size of a bed, room for the therapist to move around it, and access arranged with your building or hotel. We bring the rest.

Only to your comfort level, for oil massages. Undergarments stay on. You're draped with a fresh linen at all times, and only the area being worked on is uncovered. Genitals, and breasts for female guests, are never massaged or uncovered. Shiatsu, Thai, reflexology and the Desk Reset can be done fully clothed.

Often, yes. Ask your therapist; if their next booking and travel time allow, you can add 30 minutes at a time.

Cancel 12+ hours before your start time for a full refund. Between 3 and 12 hours, you get a 75% refund (or full Luxe credit). Under 3 hours, or once your therapist is on the way, 50% is refunded. You can reschedule free once, up to 3 hours before. If we're over 20 minutes late, you choose a new therapist, a new time or a full refund. These terms exist because your therapist has reserved the time and is travelling to you. See the full policy.

We'll tell you right away and offer a replacement therapist, a new time, or a full refund. Your choice.

Massage is a wellness service, not medical treatment. It does not diagnose, treat or cure any condition. Please complete the health check honestly (pregnancy, recent surgery or injury, fever or infection, blood clots or varicose veins, heart conditions or high blood pressure, diabetes, cancer treatment, skin conditions, open wounds, allergies including oils and nuts, and blood thinners). Do not book with a fever, contagious illness, rash, or within 48 hours of a serious injury. If you're unsure, consult your doctor first.

Yes, from the second trimester (week 13) onward, with a clearance note from your OB or doctor, side-lying only, by a female therapist. Not available in the first trimester or for high-risk pregnancies. Hot stones, ventosa and some essential oils are never used during pregnancy.

Tipping is optional and appreciated. Please tip in-app; it's safer for our therapists, and 100% goes to them.

Always. Luxe Care provides strictly professional, non-sexual, therapeutic and relaxation massage only. If the Safety Code is broken, the therapist ends the session immediately and leaves; after our team reviews what happened, there is no refund, the account is permanently banned, and we may report the matter.

No. For their privacy and safety, therapist photos are never shown to guests. You'll see their first name before they arrive (and gender if you chose a preference). Photos stay in their confidential 201 file for the owner and supervisors only.

We follow the Data Privacy Act of 2012. Health details are used only to keep your session safe, and only with your consent. Your therapist sees your first name, address and health answers from 12 hours before your session until it ends. Recipient gift details are used only to deliver and redeem the card. See our Privacy Policy.